Orbislo
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No service after I landed. What do I check?

Data roaming is switched off for the Orbislo line about sixty percent of the time. It takes fifteen seconds to fix and it cannot cost you anything.

iPhone

  1. Settings, Cellular
  2. Tap Orbislo
  3. Turn on Data Roaming
  4. Back on the Cellular screen, set Cellular Data to Orbislo

Android

  1. Settings, Network and internet, SIMs
  2. Select Orbislo
  3. Turn on Roaming
  4. Set Orbislo as the SIM for mobile data

Still nothing after 60 seconds? Turn airplane mode on, wait ten seconds, turn it off. That forces a fresh network scan and fixes most of the rest.

Still stuck? Ask Ori. It works with no connection at all over your free rescue data, and a human replies in under a minute at any hour.

Why roaming is off by default, and why it is safe to turn on

Both iOS and Android default the roaming switch to off on a newly added line, because on a home operator's line roaming is where the expensive surprises live. On the Orbislo line there is no per megabyte charge behind that switch. You have already paid for the gigabytes, and reaching a partner network is the only way the line works at all. The switch is per line, so turning it on does nothing to your home SIM.

When the switch was already on

Then the line is registering and something else is in the way. Work through these in order, because they are ordered by how often they are the answer.

  1. Confirm Orbislo is set as the line for mobile data, not just enabled
  2. Airplane mode on, wait ten seconds, airplane mode off. This forces a fresh network scan
  3. Turn off automatic network selection and pick a partner network named on your country page
  4. If there is a second partner network listed, try that one
  5. Restart the phone once. It is a cliche and it clears a stuck registration

iPhone against Android

The switches are the same two on both platforms and they live in different places. On iPhone: Settings, Cellular, Orbislo for the roaming switch, then back to Cellular Data to choose the line. On Android: Settings, Network and internet, SIMs, Orbislo for roaming, and the mobile data line is set from the same screen or from SIM manager depending on the manufacturer.

What the phone is telling you

What you seeWhat it meansWhat to do
No bars, no network nameThe line has not registered anywhereTurn on Data Roaming for the Orbislo line
A network name, no dataRegistered on a host that is not passing our trafficPick a partner network manually from your country page
Searching, then nothing, repeatedlyA stuck registrationAirplane mode on, ten seconds, off
Bars on the home line onlyThe phone is still using your home SIM for dataSet Cellular Data, or the mobile data SIM, to Orbislo

If none of the four match, ask Ori. It runs over the free 100 MB a month of rescue data, so it works with no connection at all.

What we do automatically and what needs you

We hold 157 upstream networks and move you between the ones we hold in your country when the phone lets us. We cannot turn on a roaming switch from here, because no network can reach into a phone that is not yet on a network. That is the whole reason this is the most common ticket we get, and the whole reason the fix takes fifteen seconds.

The numbers, and where they came from

About sixty percent of no service tickets are Data Roaming left off. The rest are mostly a stuck registration that an airplane mode cycle clears. In 5 of our 145 destinations we have only one upstream network, so there is no second one to switch to, and those are marked on the coverage page before you buy rather than discovered on arrival.

Common questions

Can turning on roaming cost me anything?
Not on the Orbislo line. The switch is per line and there is no per megabyte charge behind ours. Your home operator's roaming charges are a separate line and are unaffected.
How long should I wait after landing before worrying?
Give it 60 seconds after airplane mode goes off. If there is still nothing, it is one of the four rows in the table above rather than something that will fix itself.
How do I contact you with no connection?
Ori runs over the free rescue data every account carries, 100 MB a month in 200 plus countries. That is why it exists. A human replies in under a minute at any hour with your diagnostics already attached.
The airport has no coverage from your partner. What now?
It happens, most often in the 5 destinations where we hold one network. Check the coverage page for the country. If we genuinely could not deliver, it is a full refund plus a credit, and an agent can settle up to $200 without approval.
Should I delete and reinstall the profile?
No, and not until everything else has failed. Reinstalling takes minutes and fixes almost nothing, and the two switches above fix most of these tickets in fifteen seconds.
Does the line work before I land, on the plane?
Only where inflight connectivity is sold by the airline, which is a separate purchase from them. The Orbislo line registers when you switch off airplane mode on the ground, usually within 60 seconds.
Do I need to turn off my home SIM?
No, and you probably should not, because you want calls and texts on your own number. Set the data line to Orbislo and leave your home line for voice and SMS.

Where to go next

Measured speeds by countryHow network switching worksLook up your exact modelConnected but no internet

Who wrote this

Priya Raman, Support Lead

Answers the queue these pages fail to answer, and rewrites the article whenever the same question arrives twice.

Responsible for

  • The help centre
  • Install and activation guides
  • What travellers actually get stuck on

Reviewed by Jonah Reyes

How we measure

Still stuck?

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